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Meta's Own Staff Admitted a President's Instagram Got Restricted
Photo: Ricardo Stuckert/PR, CC BY 2.0
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Meta's Own Staff Admitted a President's Instagram Got Restricted

Internal messages reported by Folha de S.Paulo say restrictions hit Lula's Instagram accounts. Meta says the issues were technical, not political.

The short versionMeta employees acknowledged in internal communications that Instagram accounts of Brazilian President Luiz Inacio Lula da Silva were negatively affected by restrictions during the election, Folha de S.Paulo reported on October 16, per Al Jazeera (AP and Reuters). On October 9, his official Instagram couldn't boost feed posts for almost 24 hours, El País reported. Meta says the issues were already public and the conversations were about severity, not political interference. A Brazilian electoral court has ordered Meta to treat both candidates equally.

If a sitting president's boost button can go missing for a day, so can yours. A report out of Brazil shows how platform restrictions can hit even the most-watched accounts, and why every business should know where to check its own status.

What happened

"Employees at Meta have acknowledged in internal communications that the Instagram accounts of Brazilian President Luiz Inacio Lula da Silva were negatively affected by restrictions during the country's election, media reports say," Al Jazeera reported on October 16, citing AP and Reuters. The messages were first reported by Brazilian daily Folha de S.Paulo.

According to El País, on October 9 Lula's official Instagram profile couldn't boost posts from its feed for almost 24 hours. His account administrators say almost 1.3 million users missed those ads as a result.

Meta's response

Meta told Reuters the technical issues cited in the report were already public and that the conversations related solely to their severity, not political interference. "Any suggestion that Meta favors one side is false," Meta said in a statement, per Al Jazeera.

The details

A day before the report, on October 15, Justice Marco Aurelio Bellizze of Brazil's top electoral court ordered Meta to "immediately adopt measures to provide equal treatment of the two candidates ahead of the runoff," according to Al Jazeera. Meta must pay a fine of 500,000 reais ($98,700) per day if it fails to comply. The runoff is on October 25.

Why brands should care

We're not taking a side in Brazil's election. The business lesson is narrower: restrictions on reach and ad tools can happen to any account, for technical or policy reasons, and they often show up without warning. If your paid posts suddenly stop delivering, a restriction is one of the first things to rule out.

What to do

Our suggestions, not Meta guidance:

  1. Check Account Status. Instagram's Account Status screen, in your profile settings, shows removed content, restrictions and whether your posts can be recommended. Menu labels move, so search settings for "Account Status" if you can't find it.
  2. Watch your boosts. If boosting suddenly isn't available, screenshot it and note the time before you contact support.
  3. Don't depend on one account. For launches and time-sensitive offers, have email, SMS or another channel ready.

Sources

FAQ

What happened to Lula's Instagram account?

Meta employees acknowledged in internal messages that his accounts were negatively affected by restrictions, Folha de S.Paulo reported. On October 9 his official profile couldn't boost feed posts for almost 24 hours, according to El País.

What did Meta say?

Meta told Reuters the technical issues were already public and the conversations related solely to their severity, not political interference. It said: "Any suggestion that Meta favors one side is false."

What did Brazil's electoral court order?

On October 15, Justice Marco Aurelio Bellizze ordered Meta to immediately provide equal treatment of the two candidates ahead of the October 25 runoff, with a fine of 500,000 reais ($98,700) per day if it fails to comply.

Ben Meller is the founder of Engage Era and Engage Era Studio. He works with founders, artists and brands on social, content and growth. More about Ben →

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